OVERVIEW:
KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”). The Clients’ Client Contract Value Center (CCVC) is expanding operations at JESS to support the Client Contract Value Center process area. Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back office operations.
The Clients’ Client Contract Value Center process area performs tasks related to contract language analysis, data collection, and categorization of client/engagement contracts contained within the Firm’s contract lifecycle management system (CLMS). CCVC related tasks will also include liaise with stakeholders, engagement teams, and data customers to troubleshoot potential processing issues. Additional requirements include preparing and delivering reporting, analytics, and quality assurance.
JOB SUMMARY:
The JESS CCVC resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Client Contract Value Center team including, but not limited to contract language analysis.
The JESS Legal Administrator reports primarily to the JESS CCVC Team Lead but will also take direction from other CCVC Client team members who are accountable for supported work. The JESS Legal Administrator will be responsible for processing of assigned contracts and the capture of specific metadata, in keeping with the accuracy and timeliness targets for the process area.
JOB RESPONSIBILITIES
Service Delivery
- Learn the CCVC processes supported by KJESS.
- Perform assigned tasks within the Clients’ CCVC function.
- Process assigned contracts, which includes review of documentation and capture of specific metadata, in keeping with the accuracy and timeliness targets for the process area.
- Use judgment and analytic skills to assess when specific standard contract language has been modified or is missing, and the impact the change has on the Client.
- Monitor the CCVC mailbox and respond to stakeholder queries in a timely manner.
- Communicate openly with Team Lead/Manager/Associates, and provide status updates, escalations as needed.
- Identifies areas for continuous improvement initiatives such as automation and procedural enhancements.
- Brings a customer centric focus to the role and act as the first point of escalation to ensure high levels of Client satisfaction.
- Support onboarding of new hirers by assisting with on-the- job shadowing
- Provides support for CCVC quality initiatives.
- Be on time, present and attentive at meetings and an active participant.
- Apply knowledge, independent judgment and Client’s policies to complete moderate CCVC related job responsibilities and assignments.
- Assist with the updating of standard operating procedures (SOP) documents to ensure that they accurately reflect the way the process is performed, updating every time a process change is administered (policy change, improvement, etc.)
- Any other duties as may be assigned by your reporting Manager or the Business.
EDUCATION/EXPERIENCE
- Bachelor’s degree in legal or business area or related field from an accredited college or university required.
- Minimum of two years of work experience.
COMPETENCIES
Business Competencies
- Communication - Delivering clear, effective communication and takes responsibility for understanding others. The Officer achieves this by:
- Developing and delivering verbal information in a clear and concise manner that is tailored to the needs of the audience.
- Developing written material that is clear, concise, accurate and grammatically correct; use appropriate language and tone and tailor the information to the needs of the audience.
- Customer Service - Demonstrating a commitment to public service; serves and satisfies internal and external customers; holds self accountable for quality outcomes. The Officer achieves this by:
- Demonstrating ability to test, monitor and evaluate level of service with the different customer groups.
- Actively promotes services to existing and potential customers.
- Collab & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information, and achieve results. The Officer achieves this by:
- Establishing relationships and credibility with business partners.
- Analyzing the needs of business partners.
- Stakeholder Management - Maintaining good relationships with the people who have most impact on your work. The Officer achieves this by:
- Understanding which external and internal stakeholders are relevant to your work.
- Building relationships with relevant external peers reflecting business need.
- Proactively share information gained from external stakeholder engagement in a helpful and timely way.
- Build and maintain positive relationships with internal peers and other colleagues, in ways that help to deliver the strategy as a whole, not just your personal objectives.
Technical Competencies
- Data Gathering and Analysis - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making. The Officer achieves this by:
- Gathering, compiling, and interpreting pertinent data using various data collection techniques.
- Contract Management - Review of existing contracts. The Officer achieves this by:
- Understanding contract terms and conditions.
- Demonstrating knowledge in the field of contracts and legal review.
- Problem Solving - Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome. The Officer achieves this by:
- Having a common knowledge or an understanding of basic techniques and concepts.
SPECIAL CONDITIONS
- Expected to work in a fast pace team environment.
- Hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. You will be required to spend a minimum of five days each month in the office, though this number may increase depending on business needs.
- Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
- May be required to work extended hours periodically or on public holidays.
APPLY NOW!
We thank all interested applicants however, only shortlisted candidates will be contacted.
Learn more about K-JESS here: K-JESS Homepage
© 2025 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.