Job description
POSITION: Customer Service Representative
REPORTS
TO: Branch Manager
JOB SUMMARY:
The Customer Service Representative
is responsible for selling the products displayed on the floor, engaging with
customers and merchandise handling.
Essential Duties and Responsibilities Include
But Are Not Limited To:
1. Understands and commits the values and guiding principles
of Wonderful World, and exhibits both with customers and team.
2. Exhibits high levels of Customer Service.
3. Maintains acceptable sales figures as it relates to
the Company’s Sales and Commission table.
4. Demonstrates a neat, professional and fashionable
image at all times.
5. Ensures section maintenance in regards to
replenishment on the sales floor, pricing and appearance.
6. Maintains constant communication with the management
team.
7. Completes mark down on sales floor and stockroom as
guided.
8. Properly stores stockroom hardware, hangers, sign
holders, signs, tape, spokes, shelves etc.
9. Helps reorganize all merchandise as needed to maximize
stock space.
10. Contributes to the general cleanliness of the
environment including light dusting, sweeping, mopping and any other
housekeeping duties as instructed by Management.
Qualifications, Skills and Experience:
· Formal school education.
· Excellent communication skills.
· Excellent Customer Service skills.
· Strong organizational skills and ability to multi-task
in a fast-paced environment.
· Must be able to work majority of the shift standing.
· Ability to work quickly and within strict timelines.
· Ability to demonstrate teamwork.
· Ability and willing to merchandise with products.
· Communicates with customers, associates and
management. Stand and maneuver around sales floor, lift and carry 30 pounds;
hang/ fold and pack merchandise, climb, reach, push/pull and clean.
· Available and agrees to work a flexible work schedule including
weekends and holidays.