JOB DESCRIPTION
POSITION: Cashier/CSR
REPORTS TO: Branch Manager
JOB SUMMARY: The Cashier/CSR will be responsible for
processing customer merchandise through the checkout counter in a courteous,
efficient, and friendly manner.
Essential Duties
and Responsibilities include but are not limited to:
· Receives payment by cash, linx/credit card and gift
vouchers
· Issues receipts, credit notes or change due to
customers
· Recount float in cash drawers at the beginning of shifts
to ensure that amounts are correct and that there is adequate change.
· Maintains clean and orderly checkout areas.
· Process merchandise returns and exchanges with
Manager’s or Assistant Manager’s approval
· Balance the daily cash sales, document any
discrepancies and have initialed by Manager or Assistant Manager
· Greets customers, including answering phones and
directing customer inquiries to the appropriate party.
· Ensures
adequate stock of supplies used at checkout counter e.g. shopping bags, tissue,
register rolls etc.
· Possesses
good product knowledge as well as knowing store layout and location of products
· Adheres to
any Company programme or promotion that may require implementation at the cash
register e.g. VIP Programme
· Maintains
professional demeanor
· Assists with
other tasks as required.
Qualifications and Experience
· Excellent
oral and written communication skills
· 6 months
minimum of customer service or sales experience
· 5 CXC
O’levels
· Possesses
strong mathematical skills
· Cash
handling experience preferred
· Microsoft
Certification would be an asset.
Physical Requirements: Ability to regularly lift up to 30 lbs. must
be able to meet demands of frequent walking, standing, stooping, kneeling,
climbing, pushing and pulling.
Skills and competencies: Customer Focus, Results Driven,
Strong Organizational Skills, Communication Skills, Job Knowledge, Ability to multitask and detail
oriented and highly observant
Personal Qualities: Confidential, Patient, Polite, Friendly/Pleasant, Honesty and Integrity.